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New 5 Star Hospital Rating System Challenge
In April of this year, the Centers for Medicare & Medicaid Services (CMS) announced that they will be using a new five star ranking system on its Hospital Compare website. Created to ”simplify”...
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Patient Access Tools Conquer Revenue Cycle Challenges
Healthcare Providers Unprepared For Revenue Cycle Changes A HIMSS report, titled Rethinking Revenue Cycle Management 2015, highlights market force challenges impacting healthcare today for which...
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Online Hospital Reviews and Patient Satisfaction
There has never been a more effective marketing medium for those selling products or services then the world wide web. Not only is it almost as ubiquitous as television these days, it is on demand....
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Making HIPAA Compliance the Default Position
It does not matter how often we revisit the topic of Medical ID Theft it seems there is always breaking news about the latest data breach or another dire report on the growing size of the problem. The...
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Hospital Pricing Transparency Trend Continues
There have been a lot of calls for pricing transparency from government and citizen organizations. Some hospitals and providers have tried to work it out but, as observed in the industry, often it is...
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The Underestimation of ED Revisits
Optimizing the use of the ED is as much a part of the overall cost control and quality improvement drive sweeping the healthcare industry as patient readmission and outcome statistics. Apart from a...
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Patient Engagement is Key for Improved Outcomes and Lowered Costs
The three main goals of Affordable Care Act (ACA) legislation are to achieve healthcare coverage for all Americans, improve overall population health outcomes, and decrease healthcare spending/costs...
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Patient Access Financial Counseling Solutions
In this interview, Michael Sciarabba, Director of Patient Access at University California San Francisco Medical Center, discusses how UCSF has stopped defining Financial Counseling as a separate job...
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Reducing Seniors Readmission Rates
Patients are at the highest risk for readmission in the 30 days following their discharge from hospital. With Medicare handing out penalties to hospitals with a higher-than-average readmissions rate,...
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Hospital Pricing Transparency: The Big Picture
Affecting practically all hospitals across the nation, pricing transparency is becoming more than simply a long-term goal or a lofty concept, rather an upcoming reality. From educating the patient to...
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Improving Patient Experience
Now that patients are paying much more out-of-pocket than they ever did before, is it any surprise that they are starting to expect better service for their money? Or that, in Chuck Lauer's words, "the...
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Safety-Net Hospitals’ Outcomes Influenced By Patient Populations
Community-based hospitals that serve largely low-income and Medicaid populations have been plagued with unique challenges that result in higher readmission rates, less favorable outcomes, and decreased...
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Looking at Healthcare Revenue Cycle KPIs
There is one rock solid fact that every healthcare finance executive can take to the bank: the complexity of healthcare revenue cycle management (RCM) is not likely to change any time soon. In fact,...
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The Key to Improved ED Patient Satisfaction
Things work differently in the Emergency Room. Doctors and staff that are dealing with multiple often times extremely sick patients don’t always have customer service at the forefront of their mind....
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Patient Engagement in the Revenue Cycle Impacts Satisfaction
It’s becoming clear that greater patient advocacy and engagement is needed in order to improve patient satisfaction scores. However, many sources are pointing out that the often overlooked factor in...
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Pricing Transparency Performance and Predictions
It's no wonder then that throughout 2015 both the mainstream and the healthcare industry press returned to the topic of healthcare pricing transparency over and over again. If you were not already...
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Patients as People and Partners
In these days of healthcare consumerism, how can hospital marketing departments take advantage of the latest patient communication opportunities? Clearly, there are many new outreach options online for...
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Education and the Hospital Revenue Cycle
As the market changes, and new insurance plans continue to revise costs upwards with higher deductibles, many hospital revenue cycle teams are left scratching their heads. What's the best way to handle...
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Cybersecurity Versus Patient-Centered Care
How does a hospital CIO balance the need for access to health records for Patient-Centered Care, versus an increasing need to keep networks secure? That seems to be the question these days as the...
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Fast Track to Revenue Cycle Improvement
In recent posts, we've covered how modern technology saves hospitals money, lessens headaches for revenue cycle managers, and increases patient satisfaction. We have detailed how our Revenue360 system...
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